Group Director, Client Media Solutions

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Real Chemistry Media is a fully integrated media, analytics, technology, and customer engagement organization that helps healthcare brands create meaningful, measurable connections with healthcare professionals, patients, caregivers, and consumers. Our teams bring together media, omnichannel strategy, analytics, CRM, creative, influencer, technology, and engagement expertise to design connected customer experiences that drive business outcomes across the healthcare ecosystem. The Senior Group Director, Client Media Solutions is an executive portfolio leader responsible for advancing strategic innovation, client growth, and operational excellence across high-value pharmaceutical, biotechnology, and life sciences relationships. This role shapes the direction of the Client Experience function, leads enterprise-level solutions, and brings together teams and capabilities to deliver connected HCP and DTC customer experiences. This is a hybrid role based in any of our U.S. offices, including New York, Boston, Chicago, Carmel, or Lambertville, or working remotely within the U.S., depending on team and business needs. What You’ll Do Set benchmarks for Client Experience Media and lead enterprise-level strategies and capabilities that advance HCP, patient, caregiver, and DTC engagement. Serve as executive sponsor across high-value client portfolios, anticipating risk, resolving complex challenges, and leading client discussions across strategy, delivery, innovation, and growth. Lead upsell, cross-sell, organic growth, and new business efforts by combining Real Chemistry’s media, analytics, CRM, technology, creative, and omnichannel capabilities into differentiated solutions. Shape the strategic direction of the function and lead cross-functional initiatives that improve delivery, operational efficiency, client satisfaction, and market visibility. Stay ahead of the competitive landscape, emerging platforms, healthcare media trends, and customer engagement innovation to bring new ideas and capabilities to clients. Oversee the financial health of a large client portfolio, including scopes of work, budgets, MSAs, revenue, margin, utilization, staffing, and commercial performance. Lead and develop a multi-matrixed organization, strengthening the leadership bench and influencing performance, engagement, and development well beyond direct reports. Partner with senior leadership, Business Operations, Finance, and people teams to align portfolio priorities, talent, investment, and resources to growth objectives. This Position Is a Perfect Fit for You If You enjoy shaping the future of healthcare media and customer engagement across complex client portfolios. You are comfortable serving as an executive advisor to senior pharmaceutical, biotechnology, and life sciences stakeholders. You balance strategic innovation, commercial performance, operational excellence, and people leadershi