Front Desk Supervisor - ROOST Rainey

About Method Co. Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. About ROOST Rainey ROOST Rainey brings a refined, residential hotel experience to the heart of Austin’s vibrant Rainey Street District. Thoughtfully designed studio, one ‑ , and two ‑ bedroom apartments feature full kitchens, in ‑ unit laundry, curated furnishings, and warm, modern interiors that feel instantly livable. Guests can unwind at the rooftop pool, enjoy expansive city views, or settle into beautifully crafted communal spaces that blend comfort with understated luxury. With its walkable location, elevated amenities, and signature ROOST service, it’s an ideal home base for both short stays and extended visits. Website: https://www.myroost.com/hotel/rainey-austin-texas Position Overview ROOST Rainey is seeking a polished, organized, and hospitality ‑ driven Front Desk Supervisor to support daily operations and lead the front ‑ of ‑ house team. This role is ideal for someone who excels in guest service, communicates with confidence, and thrives in a leadership position. As a Front Desk Supervisor, you’ll oversee front desk operations, support training and development, and ensure every guest receives the warm, elevated experience that defines ROOST. Key Responsibilities Lead and support front desk associates during daily operations Provide warm, professional, and efficient service to all guests Oversee check ‑ ins, check ‑ outs, reservations, and guest inquiries Assist with onboarding, training, and coaching front desk team members Ensure all front desk procedures, standards, and service expectations are consistently met Resolve guest concerns with empathy, professionalism, and sound judgment Maintain accurate records, reports, and shift documentation Collaborate with housekeeping, maintenance, and management to support smooth operations Monitor lobby and front desk presentation to ensure a clean, organized, guest ‑ ready environment Assist with scheduling, inventory, and administrative tasks as needed Qualifications 1–2 years of hotel front desk or guest ‑ service experience; supervisory experience preferred Strong communication and leadership skills <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-