Finance System Support Analyst

About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. Our Finance team is looking for an experienced Finance System Support Analyst (Enable) to join the team. The Finance Operations team supports the smooth running of day-to-day finance activities by managing and resolving finance-related queries, collaborating across areas such as Accounts Payable and Billing, and ensuring a high-quality internal customer experience. The team also monitors service performance, provides updates to senior stakeholders, and identifies opportunities to improve finance processes and ways of working. What you will be doing Monitoring and answering queries in a ticketing system (Enable) daily for a range of finance related issues and requests. Gaining a wide range of understanding around different finance teams and processes. Executing with a customer centered focus, providing the best client experience Collaborating with finance colleagues to get tickets actioned and resolved with outstanding quality and timing. Might need to step in and do a colleague’s work if needed. Reporting to senior management providing updates on tickets resolved, outstanding tickets, ongoing issues, etc. Other ad-hoc tasks as required incl. ability to identify and work on process improvements Your skills and experience Prior experience working in a Finance related field - Accounts Payable, Billing. With knowledge of the wider finance processes preferable. Experience with providing excellent customer service via ticketing systems - ServiceNow preferred. Keen to collaborate with others, knowing that the best results come from pooling ideas, experience, and expertise. Focused on problem-solving – able to recognize how issues and challenges have come about, but more interested in solving them than admiring the problem. Comfortable working in a fast-paced environment with a high degree of change. Experience in the use of MS Office package, and use of ERP and accounting systems – Microsoft D365 preferred. Outstanding customer services attitude with a strong attention to detail. What a career at Baringa will give you Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. <