Fan Experience Tech Host

We are looking for Tech Hosts to join the Fan Experience team at Halo Sports and Entertainment! Tech Hosts are a key part of our event-day operation, helping create a seamless, technology-forward experience for every fan. In this highly visible, fan-facing role, Tech Hosts welcome and assist fans, support mobile ticketing and ticket redemption, operate digital systems, provide Intuit Dome app support, assist with access control, and offer directional guidance throughout the venue. We are looking for effective communicators and adaptable problem-solvers who are comfortable with technology, can manage multiple priorities in a fast-paced environment, and respond thoughtfully to fan needs and concerns. On Monday, November 23, 2026, we will be hosting an in-person hiring event. During this event, you will connect with our hiring managers and participate in one-on-one interviews. Event is by invitation only. Please apply to be considered. We will send email invitations before November 20, 2026. The target start date is Tuesday, December 8th or Wednesday, December 9th (pending NBA cup games). This is a part-time roles based in Inglewood, CA and are not eligible for benefits. Due to the nature of this industry, the candidate must be available to work a flexible schedule including weeknights, weekends, and holidays to cover high profile concerts, NBA games, and special events. Tech Hosts must be available to work at least 70% of scheduled events per month. What You Will Do Consistently contribute to a world-class fan experience at Intuit Dome by welcoming every fan and demonstrating our service culture commitments. Complete required onboarding and training and follow team SOPs and digital reference tools to maintain consistent service delivery. Operate event-day technology platforms, including ticket scanning, mobile app support, and fan feedback tools, with confidence and accuracy. Stay informed about updates to the Intuit Dome app and staff technologies to assist fans with new features and troubleshoot common issues. Proactively create positive first impressions and memorable experiences for fans. Support event-day operations by setting up and managing fan-facing zones, addressing basic equipment issues, and ensuring digital tools and physical materials are ready before gates open. Deliver exceptional service by proactively engaging with fans, answering questions, resolving issues within the scope of the role, and escalating concerns when appropriate. Provide real-time feedback on fan trends, technology issues, and opportunities to improve event-day operations and the fan journey. Communicate company policies, programs, systems, and venue procedures clearly and accurately. Follow established guidelines and procedures, collaborate with teammates and supervisors, and escalate decisions or issues when appropriate. Communicate openly and respectfully with fans, teammates, and leaders, using a helpful and service-oriented approach. Develop and maintain strong knowledge of venue layouts, seating sections, access-control procedures, key venue attractions, emergency procedures, and appropriate points of contact. Maintain ticket and wristband integrity through accurate use of ticket-verification technology, access-control systems, and venue knowledge. Develop and maintain knowledge of venue accessibility services, procedures, and guest accommodations, and support fans in accordance with established protocols. Perform job duties safely, efficiently, and respectfully, and follow company policy regarding tips, gifts, or gratuities. Perform additional duties as assigned. Your Background, Skills and Qualifications Previous experience in customer service or hospitality preferred. Professional and composed in appearance, communication, and conduct; comfortable interacting professionally with all fans, including VIPs and high-profile individuals. Welcoming, positive, and energetic attitude. Ability to manage multiple priorities in a fast-paced environment. Ability to follow standard operating procedures (SOPs) and adapt quickly to real-time updates or changes in event flow. Requires prolonged periods of standing, walking, and maneuvering up/down stairs in an indoor/outdoor environment. Highly comfortable using technology and able to learn new digital tools and platforms quickly. Comfortable using digital reference tools and participating in scenario-based training to prepare for a variety of fan interactions. Team-oriented with a proactive approach to problem-solving and a commitment to delivering memorable fan experiences. Ability to troubleshoot common fan-facing technology issues, including mobile ticketing, app navigation, and related digital tools, and to escalate more complex issues when needed. Strong verbal and written communication skills, with the ability to communicate clearly, professionally, and effectively with fans, colleagues, and supervisors regarding operational issues and other work-related matters. Takes initiative, uses sound judgment, and br