Employee Benefits Account Manager

Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Employee Benefits Account Manager to their team in the Timonium, MD. The Account Manager is a qualified/skilled client facing position that is primarily responsible for the successful delivery of day-to-day service-related activities that are necessary to support Sales, Account Management and Underwriting with the retention/growth efforts associated with of multiple assigned client accounts (Book of Business). Essential Functions: Manage the client life-cycle deliverables with oversight from the Benefit Consultant and Team Lead to ensure the successful retention of a Book of Business (94% Renewal Rate). With guidance and supervision, work on client related deliverables of increasing complexity. Beyond foundational knowledge (i.e., industry, product knowledge and regulatory compliance), complete necessary training and professional development to gain exposure to principles such as strategic account planning, effective communication and project management. Identify and declare area of focus/subject matter expertise. Maintain up-to-date client files/internal systems in accordance with CSG’s standard protocols. Compliance with CSG’s processes and operating standards. Essential Duties: As part of the client life cycle (on-boarding, ongoing support and renewal), work closely with the Team to execute on the day-to-day service deliverables for ALL lines of coverage and products by: Supporting the Team Lead to understand a client’s goals/objectives and develop a multi-year strategic plan (roadmap) Defining an annual service delivery calendar (life cycle) in support of the multi-year strategic plan (roadmap) Preparing the various deliverables by leveraging team member expertise, available tools, established standards/work products, etc. to manage client expectations and ensure timely delivery of materials in accordance with the client life cycle Effectively communicating and presenting findings, analysis and recommendations in meetings/calls/emails (i.e., setting agendas and appropriate internal/external follow-up) Prepare standard and ad-hoc reports and other client related projects (as needed) Developing, cultivating and maintaining strong client/vendor relationships At various times throughout the year (i.e., Open Enrollment), review employee education and communication materials (i.e., Benefit Guides). Research, respond and/or resolve client inquiries/service-related issues independently, involving more experienced team members and resources when necessary. Maintain internal systems (i.e.