Ecommerce Trading Manager

About THG Ingenuity THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises: THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system. THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities. THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce. About the Role: An exciting opportunity for a commercially driven Ecommerce Manager with strong experience across ecommerce trading, inventory, visual merchandising, buying and digital marketing. The Ecommerce Manager is a core part of the Ingenuity client services team, with end-to-end responsibility for ecommerce trading, commercial performance and execution across a client account. This is a high-ownership role that sits at the intersection of ecommerce trading, buying, merchandising, inventory and marketing . You’ll use data and commercial insight to make decisions that maximise sales and margin, ensuring the right products are presented to customers at the right time, supported by the right marketing activity and aligned to stock availability. You’ll own the trading calendar, translate buying and product strategy into compelling on-site visual merchandising, monitor inventory and sell-through, coordinate marketing activity across multiple channels, and identify opportunities to maximise margin while reducing aged stock and returns. You’ll work closely with buying, category, merchandising, operations, creative and channel specialists, acting as the key point of coordination to ensure commercial priorities are reflected consistently across the customer journey. Key Responsibilities: Trading, Inventory & Site Performance Own ecommerce trading performance across conversion, AOV, COS, margin, sell-through, stock cover, availability and new vs. returning customer performance. Build and manage the trading calendar, incorporating product launches, seasonal events, promotional activity, key commercial moments and inventory priorities. Analyse stock depth, stock cover, sell-through and product performance to identify trading opportunities and risks, proactively adjusting site and marketing activity accordingly. Partner with buying and category teams to understand product ranges, seasonal shifts, newness, product lifecycle and inventory positions, ensuring ecommerce activity reflects commercial priorities. Use inventory and sales data to identify opportunities to maximise full-price sales, support overstocked categories and minimise aged or slow-moving stock. Monitor competitor pricing, product ranges and promotional activity to ensure clients remain commercially competitive. Identify and execute site optimisation opportunities across product pages, category navigation, landing pages, UX and onsite search. Ensure the site is consistently updated with accurate product information, offers, banners, new product listings and promotional content. Translate product and buying showcases into compelling on-site visual merchandising, ensuring key product stories, USPs, newness and seasonal priorities are clearly communicated. Use customer, product and trading data to continuously improve the ecommerce experience and commercial performance. Product & Lifecycle Returns Analyse product performance, customer behaviour and returns data to identify trends, issues and opportunities for improvement. Work with category, buying, customer service and operational teams to understand the drivers of returns and identify opportunities to reduce return rates. Use returns insight to influence product content, imagery, sizing information, product descriptions and customer communications. Identify underperforming products and recommend actions across content, merchandising, promotion and marketing to improve sell-through. Track product performance throughout the lifecycle, from launch and newness through to promotional activity and end-of-life. Marketing & Channel Management Act as the central point of coordination across marketing channels including SEO, PPC, Paid Social, CRM, Affiliates and Influencers, ensuring activity is aligned to the ecommerce trading strategy. Work closely with channel specialists to ensure marketing activity is dynamically aligned to stock availability, product priorities, margin targets and commercial objectives . Direct marketing activity towards products and categories where there is sufficient stock depth and a clear commercial opportunity. Identify opportunities to use paid and organic channels to support high-margin products, priority launches and overstocked or slow-moving inventory. Set and manage channel budgets, optimising and reallocating spend based on live performance, commercial return and inventory position. Partner with creative and content teams to brief assets that reflect product priorities, seasonal campaigns, key launches and visual merchandising requirements. Leverage CRM and email platforms to support customer lifecycle, retention and targeted product activity. Drive new customer acquisition while identifying opportunities to improve CLV, conversion and overall commercial return. Buying, Merchandising & Vendor Collaboration Build strong working relationships with buying, category and merchandising teams, ensuring ecommerce activity is aligned with range plans, stock positions and commercial objectives. Coordinate with buying teams and key vendors to understand upcoming product launches, product availability, seasonal priorities and key selling points. Attend brand and product showcases to understand product features, USPs, seasonal stories and commercial priorities. Translate product showcase and buying insights into effective onsite taxonomy, product categorisation, rich content and high-impact visual merchandising. Ensure product launches and seasonal range changes are reflected accurately and effectively across the c