Director, System & Control Management

Company Overview: Hanwha Convergence USA is a leading provider of O&M Servies for Solar and Energy Storage Systems, leveraging our industry-leading IT and engineering capabilities. In addition, we are a trusted smart factory solutions provider, supplying top-notch integrated control and monitoring systems. Our company is committed to bringing tomorrow’s dreams to life and creating a smarter world with our customers by adding value to technology. Note for external recruiting firms: We are not accepting unsolicited resumes at this time. Please do not contact our employees regarding this position. Position Summary: The Director, Systems & Controls is responsible for providing strategic, technical, and operational leadership to rebuild, strengthen, and scale the Systems & Controls organization in support of the company's growing utility-scale SCADA, Plant Power Controller (PPC), solar, BESS, and hybrid power plant business. This role serves as a senior customer-facing leader and primary technical interface for strategic customers, EPC contractors, Owners, Independent Engineers, developers, utilities, and other key project stakeholders. The Director is responsible for ensuring customer requirements are effectively translated into technical solutions and executable engineering deliverables while maintaining strong alignment across Engineering, Software, Procurement, Commissioning, Project Management, Business Development, and other internal teams. In addition to leading customer and project execution activities, the Director will establish and strengthen the Systems & Controls organization, including its team structure, technical capabilities, engineering standards, governance, execution processes, and talent pipeline. This role will identify organizational and technical gaps, implement scalable solutions, and build a high-performing team capable of supporting multiple concurrent utility-scale projects. The Director will also support strategic business development and customer qualification activities, including vendor registration, supplier qualification, and Approved Vendor List (AVL) registration, to strengthen the company's position as a trusted provider of SCADA, PPC, and integrated controls solutions. Organizational Leadership & Team Development Provide strategic and operational leadership to rebuild, strengthen, and scale the Systems & Controls organization. Define and implement the organizational structure, operating model, roles, responsibilities, and technical capabilities necessary to support the company's SCADA, PPC, controls, and systems integration business. Establish clear accountability, performance expectations, technical standards, governance, and execution processes across the organization. Recruit, develop, mentor, and retain high-performing engineering, controls, SCADA, automation, and project execution personnel. Identify organizational, technical, and resource capability gaps and develop actionable improvement plans to strengthen team performance. Develop technical training, mentoring, succession planning, and career development programs for Systems & Controls team members. Build a scalable organization capable of supporting multiple concurrent utility-scale solar, BESS, and hybrid power plant projects. Establish and monitor organizational performance metrics related to engineering quality, project execution, schedule performance, commissioning readiness, and customer satisfaction. Lead continuous improvement initiatives to strengthen engineering quality, project execution, technical consistency, and customer outcomes. Strategic Customer Leadership Serve as a senior customer-facing representative throughout the lifecycle of strategic SCADA, PPC, controls, and systems integration projects. Build and maintain strong relationships with EPC contractors, Owners, developers, Independent Engineers, utilities, commissioning teams, and other strategic stakeholders. Lead executive-level customer meetings, technical workshops, project reviews, and strategic discussions. Understand customer requirements and ensure they are accurately communicated, documented, and translated into actionable requirements for internal engineering and project teams. Manage customer expectations and proactively address technical, project, organizational, and execution concerns. Lead or support the resolution of critical customer escalations and establish appropriate recovery plans when required. Foster long-term customer relationships that support repeat business, strategic partnerships, and future project opportunities. Technical Leadership & Systems Integration Provide technical leadership for discussions involving SCADA, PPC, communication networks, plant control systems, solar, BESS, hybrid power plants, and overall systems integration. Gather, document, review, and validate customer technical requirements in coordination with internal engineering and project teams. Ensure customer requirements are translated into clear, complete, and executable engineering deliverables. Lead technical clarification meetings during proposal, design, project execution, FAT, SAT, commissioning, and project closeout phases. Coordinate customer review and approval of engineering documents, control philosophies, communication architectures, functional specifications, and other technical deliverables. Establish technical standards, engineering practices, and best practices for Systems & Controls project execution. Ensure engineering deliverables meet contractual, technical, quality, and customer requirements before submission. Provide senior technical guidance on complex systems integration issues and support resolution of critical technical challenges. Project Communication Management Facilitate effective communication between Engineering, Software, Procurement, Project Management, Commissioning, field teams, and customers. Translate customer requests and requirements into clear, actionable tasks and deliverables for internal stakeholders. Track customer action items and ensure timely follow-up, ownership, resolution, and closure. Lead or support customer meetings and ensure appropriate agendas, meeting minutes, action items, and follow-up activities are maintained. Identify communication gaps early and implement corrective actions to maintain project alignment and momentum. Escalate critical customer, technical, organizational, or project issues to senior management when necessary. Schedule & Milestone Coordination Provide leadership and oversight for critical engineering, procurement, FAT, SAT, commissioning, and project closeout milestones. Coordinate customer deliverables and internal activities to support Mechanical Completion (MC), Substantial Completion (SC), Commercial Operation Date (COD), and other contractual milestones. Identify technical, organizational, resource, and execution risks that may affect project schedules. Coordinate recovery and mitigation plans with cross-functional teams to minimize schedule impacts. Escalate overdue deliverables and unresolved issues before they affect customer commitments or critical project milestones. Support project teams in maintaining accurate milestone forecasts and customer commitments. Deliverable & Commissioning Readiness Management Provide oversight of customer-facing engineering and commissioning deliverables from planning through final approval. Coordinate responses to RFIs, technical submittals, customer review comments, and other engineering inquiries. Ensure deliverables undergo appropriate internal technical and quality review before customer submission. Drive the timely resolution and closure of customer comments while maintaining document approval schedules. Support commissioning readiness by ensuring required documentation is complete, approved, and aligned with field execution requirements. Ensure engineering deliverables are practical, executable, and aligned with FAT, SAT, commissioning, and actual site conditions. Issue & Risk Management Lead coordination and resolution of significant customer technical inquiries and project execution issues. Facilitate root cause analysis and corrective action planning for engineering, software, integration, controls, or commissioning challenges. Monitor critical issues through formal resolution and closure. Identify technical, schedule, organizational, communication, and execution risks early and develop appropriate mitigation plans. Escalate unresolved issues with recommended recovery actions to minimize customer and project impacts. Establish processes to capture lessons learned and incorporate improvements into future projects, standards, and execution processes. Change Management Provide oversight of customer-requested scope changes throughout project execution. Assess the impact of proposed changes on engineering scope, schedules, resources, technical requiremen