Director, Public Relation

Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview The Director will join the core leadership team of Coupang’s Taiwan Communications department serving as both a key communications advisor to local leadership and the strategic lead for Taiwan Retail Public Relations. In this high-visibility role, you will shape Coupang’s commercial narrative, elevate our retail brand presence, protect corporate reputation, and manage proactive media relations across Taiwan’s fast-moving retail ecosystem. Operating in a high-growth environment, this leader will blend senior strategic vision with direct operational execution, establishing integrated communications strategies that highlight customer selection, value, delivery innovation, and market impact. What You Will Do Communications Leadership & Strategy Serve as a senior member of the Taiwan communications leadership team, helping to set strategic direction for Coupang’s presence in Taiwan. Provide high-level communications counsel to Taiwan executive leadership on market positioning, retail messaging, brand reputation, and industry issues. Help build scalable communications frameworks to support brand awareness and evolving market dynamics. Retail PR & Commercial Storytelling Lead the strategy and execution for Retail PR in Taiwan, driving proactive consumer PR campaigns that showcase Coupang’s retail excellence, product assortment, logistics speed, and value proposition. Establish and nurture high-level relationships with key retail, business, consumer, technology, and trade media outlets across Taiwan. Drive creative consumer-facing campaigns, category milestone announcements, peak shopping event narratives (e.g., promotional campaigns, seasonal launches), and merchant success stories. Issues, Crisis & Reputation Management Proactively monitor, evaluate, and mitigate reputational risks affecting retail operations, customer service, supply chain, and competitive positioning. Design and deploy rapid-response protocols and crisis communications strategies in close alignment with global PR, legal, compliance, and operational leadership. Manage delicate issues to ensure clear, consistent, and trust-reinforcing communication. Stakeholder & Cross-Functional Alignment Align retail communications programs with broader corporate messaging, public policy, sustainability initiatives, and employer brand strategy. Partner seamlessly with marketing, commercial/category management, supply chain operations, legal, and regional PR te