Director, Operations

Job Title: Client Director Reports To: The Client Director will report to the Managing Vice President, or equivalent leadership. Job Overview: The Client Director is responsible for the operational and financial health of highly visible clients, and provide solutions for all client, site management and staff issues. Duties and Responsibilities: Responsible for both the operational and financial health of highly visible clients. Establish and maintain accountability with all leaders in their organization. Main point of contact/liaison between SPS and highly influential clients. Nurtures a strong relationship with sales and other teams as an effort to help grow and move the business forward (i.e. in some cases, helps to identify new business to add-on opportunities which may include participating in RFP/sales presentations). Interface with SPS executive leadership on key decisions. Solutions all client, site management and site staffer issues. Effectively coach/train/mentor subordinate leaders to ensure succession plans. Standardize policies and procedures including statistical monthly reporting and benchmarks. Coordinate, implement and oversee any special projects specific to the client/operation. Maintain communication with the COO regarding the operation. Assist with employee relations concerned, and make determinations with other appropriate parties (such as Human Resources) on performance management issues. May conduct contract renewal negotiations in partnership with Sales. Coordinate and handle vendor negotiations. Manage site proformas in terms of hours, gross margin spread, profitability and growth. Lead account reviews with clients. Competencies : <li data-leveltext="" data-font="Wingdings" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":