Director of Revenue Operations

You are an experienced Revenue Operations leader who knows how to build the operating discipline, insights, systems, and processes required to scale a B2B SaaS business. You combine strategic thinking with strong operational and technical acumen. You are equally comfortable discussing revenue performance and forecasting with executives, diagnosing a pipeline or conversion issue, establishing governance across Sales, Customer Success, Finance, and Marketing, or challenging whether a process or technology investment is actually delivering business value. You are naturally curious and analytical. You don’t simply report what happened, you dig into why it happened, what is likely to happen next, and what the business should do about it. WHAT YOU WILL BE DOING As Director of Revenue Operations, you will lead Riva’s Revenue Operations function and team as an independent, enterprise-wide operating capability. You will be accountable for the governance, measurement, Business Intelligence, forecasting, process architecture, systems strategy, and continuous improvement of Riva’s revenue engine. Your mandate is to create a predictable and scalable operating environment that gives leaders trusted information, improves execution across the customer lifecycle, and supports Riva’s next stage of growth. You will partner closely with Sales, Marketing, Customer Success, Finance, IT, and the executive team while maintaining an enterprise-wide perspective on priorities and decisions. More specifically, your responsibilities will include: Revenue Strategy, Planning & Performance Partner with executive and functional leadership to translate company growth objectives into measurable revenue plans, operating metrics, and execution priorities. Establish and lead the operating cadence for revenue performance, including pipeline, forecast, bookings, ARR, retention, expansion, productivity, and other key SaaS metrics. Own and continuously improve revenue forecasting methodologies, processes, and governance to improve predictability and executive confidence. Develop the analytical frameworks required to understand revenue performance across segments, products, channels, cohorts, and stages of the customer lifecycle. Identify performance gaps, diagnose root causes, quantify business impact, and recommend actions to leadership. Partner closely with Finance on annual planning, forecasting, performance reporting, capacity planning, and the alignment of financial and operational revenue metrics. Support territory, quota, capacity, productivity, and compensation planning as Riva’s go-to-market organization evolves . Business Intelligence & Decision Support <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":