Director of Commercial Operations

At PBI-Gordon Companies, and our subsidiaries PBI-Gordon Corporation, Pegasus Laboratories, and PetAg, Inc, our priority is people, pets, and the places they go. As employee owners, we support each other in building our careers as well as our companies. Our foundation is rooted in integrity, innovation, partnership, and pride. Come grow with us! Reports to: Vice President of U.S. Sales & Commercial Operations Position Summary As a member of the Sales Leadership Team, this role will lead, coach, and develop the Sales Operations, Customer Service, Sales Enablement, and Warehouse teams. This role will integrate sales, service, and data to deliver a best-in-class experience for Pegasus Labs, Inc.’s internal and external customers. Compensation & Benefits Employee Ownership (ESOP): Company-funded retirement contribution of approximately 18% of pay, plus 401(k) Competitive base salary with performance-based bonus opportunity Comprehensive benefits package: Medical, Dental, Vision, Life, Disability, FSA, and Pet Insurance Generous paid time off, paid holidays, and parental leave Fitness and tuition reimbursement programs Essential Duties & Responsibilities Provide strategic leadership and direction to Sales Operations, Customer Service, Sales Enablement, and Warehouse teams; drive talent development, performance excellence, and achievement of Pegasus Labs KPIs. Drive cross-functional alignment of operational processes, systems, and policies, collaborating with Sales Leadership, Sales Training, and Medical Affairs to enable consistent, scalable, and compliant execution of Pegasus Labs’ commercial strategy. Act as primary liaison to IT, translating business needs into technology solutions and leading the development and optimization of tools that enhance Sales, Marketing, Customer Service, and Order-to-Ship workflows. Champion a customer-centric approach by analyzing internal and external customer needs, identifying improvement opportunities, and implementing solutions that elevate customer experience and satisfaction. Lead data-driven decision-making by evaluating performance metrics and customer feedback to uncover trends, drive continuous improvement initiatives, and optimize operational effectiveness. Design and implement business intelligence solutions, including dashboards and reporting tools, to deliver actionable insights and support strategic planning. Oversee and execute cost optimization initiatives across go-to-market channels, including Wholesalers, Distributors, Corporate Accounts, and E-commerce, improving profitability and operational efficiency. Drive cross-functional collaboration to enhance end-to-end commercial processes, ensuring seamless execution from order intake through fulfillment. Perform additional leadership and operational responsibilities as required to support evolving business priorities. Safety Responsibilities Follow all company safety policies and procedures. Participate in required safety training. Report unsafe conditions, near misses, and incidents promptly. Required Qualifications Education: Bachelor’s Degree required, Master’s Degree preferred Experience: 10 or more years in Animal Health Sales Management. Experience in operating systems with skillsets in CRM, Power BI, Excel, SQL, Word, PowerPoint, and selling models Skills & Abilities: Highly developed customer service skills with proven ability to develop strong internal and external customer relationships Ability to analyze and interpret sales and marketing data to help identify trends and patterns. Includes sales history, purchase trends, CRM data, SKU and product data Ability to work within a cross-functional team Ability to manage multiple projects Excellent communication skills Effective time management and organizational skills; proven ability to prioritize while simultaneously managing numerous projects/processes often under tight deadlines. Ability to understand projects, think critically, and identify solutions . Up to 50% Travel Work Environment & Culture PBI-Gordon Companies offers a collaborative, employee-owned environment where accountability, partnership, and continuous improvement are valued. Team members are encouraged to contribute ideas, develop professionally, and grow their careers alongside the business. Equal Opportunity Employer <sp