Director of Client Services (Remote)

At Businessolver, we believe benefits should be easy for everyone. We combine intelligent technology with human expertise to help organizations anticipate needs, simplify complexity, and create better experiences for employees and HR teams alike. Our people-first culture is built on innovation, accountability, and a shared commitment to delivering meaningful outcomes for the clients and communities we serve. Every role at Businessolver contributes to our mission of helping people thrive through benefits experiences that are smarter, simpler, and more human. The Director, Client Services is a strategic leader accountable for business outcomes, leadership effectiveness, operational performance, and client portfolio health across multiple service teams, AVP-led functions, client segments, and complex portfolios. This role provides oversight for talent planning, workforce effectiveness, risk management, service delivery health, escalation governance, and enterprise alignment. The Director drives execution through service leadership teams rather than owning day-to-day service delivery. Strategic Business Leadership Own business performance, client outcomes, portfolio health, and service effectiveness across multiple teams and client segments. Set direction for retention, service quality, financial performance, workforce capacity, risk mitigation, and client continuity. Lead organizational change by translating strategy into priorities, reinforcing adoption, and measuring impact. Leadership, Talent, and Organizational Effectiveness Build leadership capability through coaching, succession planning, talent reviews, and workforce planning. Create accountability frameworks for performance, engagement, leadership consistency, and business outcomes. Partner with HR and executive leaders on organizational effectiveness, scalability, and engagement strategies. Risk, Governance, and Partnership Oversee client risk management, escalation governance, operational readiness, compliance, and business continuity. Review enterprise trends and implement actions to reduce systemic risk and improve consistency. Partner with VP-level and cross-functional leaders to align priorities, support strategic client discussions, and advance enterprise readiness. Success Measures Improved client retention, portfolio health, service consistency, and operational performance. Stronger leadership bench, succession readiness, engagement, retention, and leadership effectiveness. Reduced escalation volume, repeat issues, unresolved risk trends, and improved change adoption. Perform other duties as assigned and comply with all policies and standards. Required Competencies <span data-ccp-parastyle="List Bullet"