Customer Success Team Lead (Day shift)

We’re CyberCare—a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide. We’re redefining what support looks like and taking it to the next level: the AI level. While automation handles the routine tasks, you and your team step in for everything that matters—sharp troubleshooting, deep problem-solving, and the kind of empathy no machine can replace. 👉 THE ROLE: WHAT YOU'LL DRIVE Lead and Grow: Go beyond basic coaching. You will mentor, motivate, and actively help your team grow their careers in a rapidly evolving, AI-enhanced environment. Embrace AI & Critical Thinking: Develop a deep understanding of how our AI tools work, instilling a critical, analytical mindset in your team to maximize these technologies and performance. Navigate the Unknown: Help your team tackle complex escalations and solve unprecedented problems that don't have pre-written answers in the internal knowledge base. Own the Operations: Oversee day-to-day workload distribution, ensure team objectives are met, and manage schedules. Track & Optimize: Monitor specific KPIs and OKRs, reviewing progress and using data to provide actionable feedback during monthly one-on-one meetings. Drive Change: Proactive and manage the team smoothly through new processes and updates, showing them how it's done rather than just managing. 👉 WHAT MAKES YOU A STRONG MATCH Proven experience leading a team and a track record of building a flawless customer experience. A proactive, "doer's" mindset with the ability to operate independently in ambiguous situations. Strong communication, leadership, and change management capabilities. A natural curiosity for technology and AI, paired with strong critical thinking skills. Flexibility to work from 9:00 in the morning until 18:00 in the evening. Fluency in English. Located in Vilnius. 👉 PERKS & BENEFITS Smooth and a structured onboarding and mentorship to help you get started with confidence. Office in a great location + option to work from home twice a week after probation. Option to work from abroad for up to 30 days per year. Health insurance + fitness perks. Daily snacks to keep you fueled, plus fresh pastries every Friday. Regular team-building events to connect with your colleagues. Access to internal online courses, a library of books, and all the resources you need to reach your full potential. Ability to grow within CyberCare and Tesonet. 👉 COMPENSATION Gross Salary: €2,400 – €2,800 per month. Performance Bonuses: Up to €500 per month (gross) after your first month, depending on team results.