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Customer Success Manager - Team Lead - UK/I

'Pearson Spectre Litt '

Location
New York, New York, United States
Employment type
unknown
Posted
Posted
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  • CSM

About the role

Customer success teams play a critical role in retaining customers and expanding revenue from existing users. In such teams, the most prominent role is that of a customer success manager (CSM). A customer success manager is dedicated to ensuring customers achieve their desired outcomes and are able to derive maximum value out of a product or service. This article will give an in-depth explanation of the role and responsibilities of a customer success manager.

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