Customer Success Manager

Before we get started: Here at Ingenio, we'd love to talk with you regardless of your qualifications or years of experience. If you believe you’d be a great fit for this role, we invite you to apply even if you do not meet all points on the job description. Who we are: Ingenio is on a mission to make spiritual wellness a core part of modern self-care. We are a global media and technology company developing products that provide guidance on love, relationships, careers, and all aspects of life. We are passionate about connecting people with the world’s best advisors and content to restore spiritual wellness to its rightful place, easing the stress of modern life with trusted ancient practices. Our global portfolio spans over 20 marketplace and media brands in the spiritual and emotional wellness space. Our flagship brands include Keen, Horoscope.com, Astrology.com, Purple Garden, Kasamba, and Kang. How you’ll be impactful: The Advisor Success team operates from a clear, data-driven strategy that spans the full advisor lifecycle - from onboarding through active talent management to off-boarding. As an Advisor Success Manager, your core mission is to grow advisors' businesses on our platform. When advisors win, the marketplace wins. You are part relationship builder, part growth consultant - helping a diverse, multilingual community of independent professionals across multiple brands understand the marketplace, optimize their service, and build sustainable revenue. You bring deep ecosystem understanding, knowing how the client-advisor relationship works, what drives marketplace dynamics, and where the competitive landscape is heading. You build genuine, lasting relationships remotely and turn advisor success into measurable business growth. What you’ll be doing: Support any of the stages of the full advisor lifecycle - from onboarding and early activation through to ongoing engagement, retention, and offboarding Develop and maintain strong advisor relationships by acting as a trusted, responsive partner for day-to-day support, strategic guidance, and ongoing communication across email, Zoom, and webinars. Identify trends and improvement opportunities, and execute targeted initiatives to move the needle on engagement and quality Manage support tickets with efficiency and a consistently high standard of resolution quality Support advisors through platform changes, new feature rollouts, and operational transitions while maintaining exceptional service quality, clear communication, and a positive advisor experience. Proactively identify inefficiencies in advisor management processes and propose scalable solutions, including AI-powered tools and automation where relevant Serve as the Voice of the Advisor, channeling feedback and competitive insights into product and operational improvements Explore and test new engagement formats such as influencer-style advisor partnerships and community-building initiatives that drive advisor loyalty and advocacy What you’ll need to be successful: 2+ years in account management, client success, or a partner/advisor-facing role Proven ability to manage a large, diverse portfolio of external partners or clients Data fluency - able to interpret performance data, identify patterns, and use insights to prioritize and drive change Strong communicator across written and verbal formats, able to engage effectively with a diverse advisor audience at any scale Experience with support tools such as Zendesk or similar CRM/ticketing platforms Exposure to influencer management, creator partnerships, or community-building is a strong plus B2C or marketplace experience is a strong plus Spanish proficiency is an advantage The Standard: Operational Philosophy & Innovation: Beyond day-to-day responsibilities, you are expected to operate with a "Play to Win" mindset Data-Driven: You leverage ticketing data, advisor KPIs, and marketplace signals to guide decisions and prioritize where your energy creates the most impact Busines s Acumen: You understand the "Why" behind the "What" - you see how advisor experience connects to retention, revenue, and marketplace quality, and you factor that into every decision Proactive Innovation: You are a lifelong learner who stays ahead of industry trends, challenges existing processes, and actively seeks smarter ways to support advisors - including AI-powered tools, automation, and scalable solutions that preserve the human touch our brands are known for <span style="color: rgb(0, 0, 0); font-size: 10p