Customer Service Analyst (Tier 1)

Who we are: Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that government will face tomorrow. We are proud to employ and support military veterans who bring mission-first mindset, technical expertise, and leadership qualities that strengthen our work. Veterans, transitioning service members, and military spouses are strongly encouraged to apply. Job Description: We are seeking a detail-oriented Customer Support Analyst (Tier 1) to provide high-quality, first-level support to our user community. This role serves as the frontline point of contact for incoming inquiries and is responsible for assisting users with account access, login issues, password resets, system navigation, and general system-related questions. The ideal candidate thrives in a fast-paced, high-volume support environment and is comfortable following established workflows, scripts, and escalation procedures. This is a customer support-focused role centered on user assistance and issue triage and does not involve advanced technical troubleshooting or system engineering. What This Role Is: A high-volume call center and service desk environment A frontline customer support role Focused on user guidance, account access, and system navigation Structured around defined workflows, scripts, and escalation procedures Critical to ensuring system accessibility and a positive user experience What This Role Is NOT: Not a hardware, network, or systems engineering role Not responsible for log analysis, system monitoring, or root cause investigation Not an IT technician or back-office technical support role Not responsible for resolving system defects or backend issues Basic Requirements: Ability to obtain a U.S. Federal Position of Trust clearance designation Must reside in and be authorized to work in the United States Must have lived in the United States for 3 of the last 5 years High School Diploma or equivalent Minimum of 1 year of experience in a call center, help desk, or customer service environment <span data-ccp-props="{"134233279":true,"201341983":0,"335557856":16777215,"335559739":0,"3355597