Customer Service Advisor

About THG Ingenuity THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises: THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system. THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities. THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce. What’s the role? Job Title: Customer Service Advisor Contract Type: Permanent Location: Gadbrook Park, Northwich (Office Based) Shifts - Working a shift rotation of 8am-4pm, 9am-5pm, 1pm-9pm and 1 in 3 weekends. Start Date - 9th & 16th November 2026 As a Customer Service Advisor, you’ll be the voice of some of the world’s best-loved brands including Look Fantastic, My Protein, Cult Beauty and many more. Working with a portfolio of household names, you’ll be the first point of contact for customers who need your help, from recommending the right product to getting an order issue resolved quickly and with care. You’ll connect with customers across live chat, phone, email and social media, so no two days look the same. Every conversation is a chance to make someone’s day better, easier and to show what outstanding service looks like on behalf of our trusted brand partners. Key Responsibilities: Working across multiple channels including emails, phones, live chat and social media. Work towards achievable department targets while maintaining high level quality at each point of contact. Engaging with customers daily in a polite, professional manner. Assisting customer with all queries regarding product advise and general customer service queries. Collaborate with team members and different departments to enhance overall customer service. Utilise ongoing training to deepen product knowledge and deliver top-notch service . Role Requirements: Strong written and verbal communication skills Willingness to learn and develop new skills <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541"