Customer Defence Agent

***Customer Defence Agent with HomeSecure*** ***Basic Salary is €28,000 per annum with an OTE of €38,000.*** ***This is a Onsite role based in HomeSecure's HQ in Sandyford, Dublin 18.*** Responsibilities of a Customer Defence Agent Handling inbound and outbound customer calls with professionalism and empathy Proactively resolve queries and account issues with focus on positive outcomes Manage and reduce customer churn through effective objection handling and retention techniques Record accurate notes and outcomes in our CRM Communicate feedback and trends to the department manager to support continuous improvement Meet and exceed team KPI’s and individual performance targets The Customer Defence Agent is someone who has: Experience in a busy customer service/retention role The ability to work as part of a team or own initiative Excellent communication skills with a superb telephone manner Previous experience in upselling consumer products Outstanding organizational/administration skills with accuracy & attention to detail Excellent time-management skills with ability to prioritize Flexible work ethos Career Incentive and Benefits Salary potential €38,000 a year (OTE) - €28,00 year + Commission Annual Leave: 21 days, increasing with the length of service Free Car Parking Annual Company Pay Reviews Monthly staff updates and breakfast Free coffee and fruit drops weekly Great Company social events twice annually Quarterly Team events and social outings Excellent career progression opportunities in a growing company with strong market growth High Employee Engagement scores with staff surveys every 8 months Ref: INDCS