Customer Care Specialist

About the Role We're looking for a Customer Care Specialist who's motivated and passionate about people, problem-solving, and creating an exceptional customer experience. As a vital member of our operations department, you'll be the voice of our company - helping clients with questions, resolving issues, and ensuring every interaction leaves them feeling valued. You’ll thrive here if you’re a natural communicator, detail-oriented, and energized by helping others. You see challenges as opportunities to shine — using your likability, ambition, and empathy to deliver results and build loyalty. Job Type: In-Person – Full-Time Compensation: $20-$ 21 Schedule: Must be available to work shifts within office hours, including one weekend shift: Monday - Friday: 7:00 am – 5:30 pm Saturday - Sunday: 7:00 am – 3:30 pm What You’ll Do Interact with customers by phone, email, chat, and text to answer questions and provide support. Communicate clearly, simplify information, give updates, and follow up as needed. Resolve customer inquiries, concerns, and complaints quickly and professionally. Maintain accurate records, process transactions, and schedule services. Build strong product knowledge to answer questions and recommend solutions. Share customer feedback to support process and service improvements. Work with internal teams to ensure smooth, positive customer experiences. Adhere to company policies, procedures, and regulatory guidelines to ensure a secure and compliant customer service environment. What You’ll Bring High school diploma or equivalent; associate or bachelor’s degree preferred. Experience in customer service, account management, construction management , or a related role . Excellent written and verbal communication skills. Strong problem-solving skills and a passion for customer support. Reliability, professionalism, and the ability to thrive in a fast-paced environment. Adaptability and positivity when things get busy. Proficiency in CRM and ERP systems . Why People Love Working Here Supportive training and ongoing coaching to help you succeed. Access to advanced training platforms that support your performance. Fun, energetic team environment with room for growth. Benefits & Perks <span data-