Content Writer

The Role: Researches and develops technical materials in a variety of formats - e.g. user tips, blog posts, whitepaper, webinar presentation, and other Collaborates with Subject-Matter-Experts to establish technically accurate inputs and applies creative story-telling skills to convey key messages, with attention to SEO. Plans content for each stage of the marketing funnel and customer journey, and for appropriate target personas. Maintains organised records of all materials, drafts, and previous versions Reviews and curates existing content assets, makes recommendations to inform content strategy, and maintains evergreen content Follows and maintains established style of content guidelines across platforms and media Works efficiently and accurately in content management systems, adhering to best practices and standards for terminology and content management Collect and assess analytics insights to inform strategic decisions Identify opportunities to improve content development processes Ensures deliverables are published on schedule Requirements: The Candidate: Relevant Bachelor’s degree with 2+ years relevant technical writing experience, preferably software or telecommunications industry Working knowledge of content creation tools - word processing, presentation, image management, etc., and familiarity with content management systems and marketing automation tools. Demonstrates ability to quickly learn and apply new tools, processes, and standards Ability to explain technical concepts to audiences that have varying degrees of technical ability Strong time management skills and an ability to take accountability for completing projects Ability to absorb and retain information quickly, specifically complex technical information Ability to analyse target audience and to present ideas in user-friendly language Interest in telecommunications, VoIP, WebRTC, and voice-bots is an advantage The Person: Creative Can-do attitude Shows Initiative A Team Player Organised Meticulous A self learner Other information: What we offer: Paid Maternity, Adoptive & Paternity Leave Health Insurance Flexible Working Competitive Salary Pension A place to grow Continuous learning & development Sports & Social