Communications Lead, Guest Services

Your Opportunity at ARC’TERYX: As the Communications Lead, Guest Services, you will lead the strategy, execution, and continuous evolution of communications across the Guest Services department. You will ensure Guest Services communications are clear, consistent, and globally aligned with our brand guidelines. As a people leader, you will lead and develop a team, fostering a culture of collaboration, accountability, and continuous improvement. Through strong cross-functional partnerships, data-informed decision making, and effective change management, you will strengthen communication effectiveness, enhance the guest experience, and support business growth. This role is primarily based out of our Vancouver, Great Northern Way office and is open to hybrid remote work. Meet Your Future Team: The Arc’teryx Guest Services and After-Sales team offers a service that is authentic, professional, and knowledgeable, striving for human intera ction above all else. By doing so, we inspire guest loyalty and support the growth of our brand in our epicenter cities and around the world.