Client Services Supervisor

Client Services Supervisor 📍 Irvine, California On-site The Client Services Supervisor will manage multiple reception and mailroom sites (Business Service Centers). The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation with the Client Service Manager. While overseeing the staff onsite for all supervisory functions required. What We're Looking For: People management includes: Extremely good attendance and punctuality on-site is essential for this role. Ensuring scheduling of staff is accurate and meets clients' needs Ensuring sites are up and running per the service level agreement with our client, Amazon In-depth understanding of staff's standard operating procedures Light training/coaching of staff Consistent and professional verbal and written communication Precise and concise communications to staff and manager Professional development and performance discussions with staff Regularly attend meetings and taking on projects to expand and improve the quality of operations Reporting all escalations out of scope to the client service manager Competencies : Results-oriented. Strong integrity, solid business ethics. Excellent English written and oral communication skills. Expert in customer service skills, professional attitude and appearance. Qualifications and Education Requirements: High School Diploma (or equivalent) required. Bachelor’s Degree or higher preferred. Minimum of 3+ years of experience in high level relationship building and operational management. Previous management/ supervisor experience overseeing 5-10 employees. Ability to build business relationships and interact effectively with “C” level executives. Exceptional computer skills. Driven by client satisfaction, with proven track record of diplomacy and ownership. Strong team approach to account management. Physical Demands: Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). Physically able to talk on the phone and input data simultaneously. <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226