Client Relationship Manager II

At Truckstop, we have transformed the entire freight-moving lifecycle with our SaaS solutions. From freight matching to payments and everything in between, we are the trusted partner for carriers, brokers, and shippers alike. We lead this industry forward with our One Team mindset committing to principles such as assume positive intent, have each other’s back, and be your authentic self. Our drive for greatness produces high expectations, yet our regard for humans is even higher. Join a team of brilliant minds and generous hearts who care deeply about other's success. Please note: This is a full-time, in-person role based at our Boise office (1444 S. Entertainment Ave., Boise, ID 83709). Job Title: Client Relationship Manager II Position Summary: The Client Relationship Manager II is considered the front-line ambassador, serving as the primary point of contact for clients. In this role, your primary focus will be on building strong client relationships, identifying and solving root causes of recurring issues, and collaborating with cross-functional teams to improve our products and services. You will have the opportunity to work directly with company executives and their finance departments. Essential Job Functions: Client communication via email and chat, Positive, proactive and open communications with customers using established channels. Provide information to customers by verifying their request; answering questions; and aiding assistance. Responding to moderately complex client queries Find a satisfactory solution to a given problem using standard operating procedures. Resolve basic product or service problems by clarifying the customer's concerns and determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up as needed to ensure resolution. Onboard new clients providing excellent customer service and making them feel welcome. Collaborate with the product team to improve client experience and automation opportunities. Build and nurture relationships with diverse clients, understanding their unique needs and contributing to their success. Learning to work with client data to derive insights, using data to proactively address potential issues and drive better outcomes for our clients and the business. Document account information to track daily/monthly trends. Position Requirements: High school diploma or equivalent, bachelor’s degree preferred Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment A minimum of two or more years of experience in a similar role is preferred Capabilities: <li data-leveltext="" data-font="Symbol" data-listid="33" data-list-defn-props=