[CES] Principal II, Program Management [L6-II] (Instant Commerce Business & Operations)

본 공고는 재직 임직원을 대상으로 하는 사내 공모 전용입니다. ( 임직원 추천은 Link 로 진행 ) This posting is exclusively for internal employees. (Employee referrals are submitted via the Link ) 지원 시에는 반드시 첨부된 ‘ 사내 공모 지원서 양식 ’을 작성한 후, 쿠팡 이메일 계정 으로 접수해 주시기 바랍니다. To apply, please complete the attached ‘ Internal Transfer Request Form ’ and submit it via your Coupang email address . 사내 공모 정책: [ Link ] Internal Transfer Policy: [ Link ] Company Introduction "CES (Coupang Eats Services) manages dedicated delivery partner operations and service teams that support customers, store owners, and delivery partners. We wow our customers by delivering what they want, when and where they want it. We also provide OSS (One-Stop Service) to help our restaurant partners connect with hungry customers by solving all types of problems related to our EDP (Eats Delivery Partners). If you are interested in redefining the future of food delivery, join us. With Coupang’s innovative technology, Coupang Eats Services will continue to offer delicious food to customers, empower local businesses, and generate new ways for delivery partners to earn, work, and live." Role Overview Program Management within the Business & Operations organization at Coupang Eats Services (CES) will lead the Operational Excellence initiatives . This role is responsible for optimizing operations , managing supply chain performance , enhancing customer experience , identifying and executing key operational improvement processes across the organization . Leveraging strong analytical capabilities and a customer-centric mindset , you will try to improve the overall efficiency of operations and customer experience . What You Will Do Operational innovation across Coupang Eats Delivery and establish standardized operating processes while strengthening execution through planning and governance. Develop and execute new strategies for improving the rider supply and optimising the cost Drive process improvements, automation, and digital transformation initiatives through in-depth operational analysis. Analyze KPI performance and generate data-driven insights to support strategic decision-making. Basic Qualifications 8+ years of experience in E-commerce, Consulting, Strategy, Business Analysis, or related functions. Proven track record of leading enterprise-level projects. Strong problem-solving skills with the ability to structure and resolve complex business and operational challenges. Experience developing and executing initiatives that drive measurable operational improvements and business outcomes. Demonstrated leadership in fast-paced, agile environments with a strong bias for action and execution. Proven ability to influence and collaborate effectively with Product, Technology, Business teams, and external partners Preferred Qualifications Experience in operations consulting, food delivery, ride-hailing, e-commerce supply chain management, or last-mile logistics industries. Experience leading agile, metrics-driven organizations in high-growth companies, including startups. 전형 절차 및 안내 사항 전형 절차 서류전형 - 직무 적합성 인터뷰 - 핵심 역량 인터뷰 – 최종 합격 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다. 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. 참고 사항 본 공고는 모집 완료 시 조기 마감될 수 있습니다. 지원서 내용 중 허위사실이 있는 경우에는 합격