Branch Manager

Commercial HVAC Branch Manager Drive Growth. Build Relationships. Deliver Solutions. What You'll Do The Branch Manager owns the results of the Indianapolis BME Services branch: profitable growth, reliable service delivery, and a safe, engaged field team. This leader runs the branch as a business, building recurring service and maintenance agreements, growing the customer base, and making sure every technician has the tools, training and support to do the job right the first time. The Branch Manager is the face of BME in the Indianapolis market for customers, employees and the community. Financial Performance and Branch P&L Own the branch P&L, including revenue, gross margin, labor utilization , overhead and net operating income. Build and manage the annual budget and forecast; review monthly financials and act on variances. Set and enforce pricing, labor rates and margin standards for service calls, quoted repairs and agreements. Monitor billable hours, technician utilization , callbacks and warranty costs to protect profitability. Drive timely invoicing and work with accounting to manage receivables and collections. Business Development and Customer Relationships Grow the Indianapolis market by developing new commercial, industrial and institutional customers. Expand the recurring revenue base through planned maintenance and service agreements, with a focus on renewals. Build relationships with facility managers, property managers, owners and general contractors. Partner with service sales staff on proposals, quoted repairs, retrofits and replacement opportunities. Resolve escalated customer issues quickly and use them to improve service. Represent BME at industry and community events in the Indianapolis area. Service Operations Oversee dispatch, scheduling and workload so customer calls are answered and completed on time. Set and track standards for response time, first-time fix rate, and job documentation.