Associate Authentication Analyst (Spanish Speaking)

Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summary We are in the market for a Customer Experience Specialist with professional working proficiency to join our team in Cape Town . As Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria. This is aligned to US customer based and will require US working hours. What you will do Review incoming application forms, validate and submit to DigiCert's technical department Engage with external customers and internal stakeholders via phone, live chat, video calls and email Research customer organizations and verify contact details online Identify, document and alert managers of customer-call trends Execute DigiCert's validation process according to our internal documentation Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems Coordinate the implementation or scheduling of validation testing with affected departments and team members Learn product features and gather customer requirements to confer with management Determine validation objectives and standards with internal managers Create, populate, or maintain databases for tracking validation activities, test results, or validated systems Process incoming and outgoing mail What you will have 1+ years’ experience in a customer service or similar role Fluency in Spanish (verbal and written) Tertiary qualification (advantageous) Proven track-record in evaluating and mitigating risk Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently Excellent written and verbal communication skills Tool experience: Microsoft Office and other software applications Benefits Competitive compensation and comprehensive benefits package Generous paid time off, including holidays and additional leave options Family-friendly leave policies, including maternity, paternity, and other supportive leave programs Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources Pension, life insurance, and income protection benefits (location dependent) Employee Assistance Program with 24/7 confidential support for employees and their families Education assistance and professional development opportunities Access to LinkedIn Learning and continuous learning resources <li style="f