Associate Authentication Analyst

Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summary DigiCert is looking for a detail-oriented, energetic Authentication Analyst to join our team. The Authentication Analyst will be responsible for ensuring the quality of our internal and customer-facing validation products for the DigiCert software. This includes executing validation scripts, reviewing completed test results, and packaging them into a Transferable validation product. What you will do Project a professional company image through phone, chat and email interactions. Recognize, document and alert supervisors of trends in customer calls. Research customer organizations and verify organization contact details online. Answer pre-sales and customer inquiries via phone, email, and live chat. Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems. Coordinate the implementation or scheduling of validation testing with affected departments and personnel. Study product characteristics or customer requirements and confer with management to determine validation objectives and standards. Create, populate, or maintain databases for tracking validation activities, test results, or validated systems. What you will have High School Diploma or equivalent. 1+ year of experience in customer service. Comfortable working on a computer daily and conversing over the phone and through email. Strong oral, written and interpersonal communication skills. Proficient knowledge of Microsoft products and other applicable software or applications. Detailed-oriented with excellent organization skills. Self-motivated, manage your time well, and get things done. Team oriented and ability to work with people from diverse backgrounds. Nice to have Bachelors degree in IT, Computer Science, or other technical degree. 2+ years of experience in a customer service role within the tech industry. Excellent knowledge of Microsoft products and other applicable software or applications. Spanish speaking Benefits Competitive compensation and comprehensive health, dental, and vision coverage Retirement savings programs with company matching (401(k) or RRSP) Generous paid time off, including holidays, and vacation Paid parental leave and family support benefits Life and disability coverage Flexible spending and health savings options (where applicable) Health and wellness support, including gym reimbursement and wellness programs Employee Assistance Program with 24/7 confidential support for employees and families