Analista de Suporte (N1/N2)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Suporte (N1/N2) based in Brazil. We are looking for a proactive and analytical IT Support Analyst to provide Level 1 and Level 2 technical support for corporate systems and services. In this role, you will be responsible for investigating, troubleshooting, and resolving incidents and service requests while ensuring system availability and operational continuity. You will work across Linux environments, corporate web applications, networks, authentication systems, integrations, and relational databases. The position offers the opportunity to work with business-critical applications and contribute to efficient IT operations. You will collaborate with different teams to identify root causes, prioritize requests, and deliver effective technical solutions. This is a fully remote opportunity for someone who enjoys problem-solving, continuous learning, and delivering excellent user support.