AI Tool Support Engineer

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! We are seeking an AI Tool Support Engineer for an AI-powered coding assistant that leverages Large Language Models (LLMs) to help developers write code more efficiently and accurately. In this role, you will work with the Lead Engineer on enabling model services, configuring IAM policies, supporting vendor platforms, and providing T1/T2 helpdesk support through the IT Helpdesk. This position requires strong AWS expertise, security knowledge, and excellent customer support skills. The Work Enable Model Services, IAM Configurations, Vendor Platform Support T1/T2 AFS IT Helpdesk Support and Inquiries White glove Application services (SCRM requests, Architecture/Design help, App change management, etc.) What you need Customer Support & Service (Intermediate) Helpdesk ticketing systems (ServiceNow, Jira Service Management, Zendesk) T1/T2 support methodologies and escalation procedures Customer service best practices and SLA management Issue tracking, documentation, and resolution Communication & Content Management (Intermediate) Technical writing and documentation Content management systems (SharePoint, Confluence, WordPress) Email marketing and newsletter platforms Stakeholder communication and relationship management AI Coding Assistant Knowledge (Intermediate) Understanding of AI code generation tools and workflows Developer tools and IDE environments Common coding assistant use cases and limitations Basic troubleshooting of AI-generated code As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is: $64,000 &mdash; $124,200 USD What We Believe </d