Account Manager

The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation. The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you! Position Summary: The Director, Member Development (Account Manager) works to lead member relationships across a suite of cohort insights and research-driven memberships and drive retention through executive engagement, strategic account planning, membership adoption recommendations, and risk mitigation strategies. Primary Job Duties: Own a portfolio of high-value members, ensuring retention, member value, and expansion through executive relationship and tailored engagement strategies. Act as a trusted advisor to executive sponsors at the CXO level of the largest national health systems by understanding their operational and strategic needs as well as delivering relevant insights from the membership suite. Lead renewal and cross-sell conversations grounded in the insights and outcomes members have gained, achieving strong retention performance across the portfolio Own the commercial relationship and renewal process, partnering cross-functionally with subject matter experts, program delivery, and customer success, who own content and delivery, to drive membership adoption and consistent value to members. Contribute to continuous improvement of membership offerings by synthesizing qualitative and quantitative member feedback to inform delivery and engagement strategies. Develop and execute account plans that align member goals with THMA offerings to drive retention, adoption and growth. Monitor, escalate and problem-solve membership risk, leveraging quantitative and qualitative data inputs to optimize recommendations. Stay informed on market changes and member developments to anticipate needs and position THMA as a strategic partner. Minimum Qualifications: 6+ years of retention and cross-sell experience in a complex and consultative environment Experience in service delivery, consulting, research, or program management strongly preferred; ability to engage credibly on content and insights with senior executives Demonstrated track record of achieving revenue goals and/or quotas Knowledge of product launch and service delivery strongly preferred Knowledge of healthcare industry strongly preferred Salesforce Experience preferred Interpersonal Skills & Attributes: Collaborative Customer-focused Strategic mindset Ability to communicate persuasively with senior executives <li data-leveltext="●" data-font="Roboto" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Roboto","469769242":[8226],"469777803":"left","469777804":"●","469777815"