Account Manager

Account Manager - £32k-£35k + Car allowance & Bonus - Falkirk Benefits: 36 days holiday (28 + bank holidays) - Pension Scheme - Life Insurance - HealthShield Healthcare & Wellbeing Benefits - Annual Discretionary Bonus – Income Protection Scheme - Long Service Awards - Employee Referral Scheme - Sales Lead Referral Scheme - Development & Training - Annual Cost-of-Living Pay Review. Location: Stirling, Full time, Permanent. Key Overall Responsibilities: Existing customer relationship management Customer onboarding and mobilisation Contract renewal and retention Renewal quote management and negotiation Account growth and development Customer satisfaction and service performance Complaint and issue management CRM management and reporting IRIS uptake and customer engagement Testimonials and case study generation Customer payment and finance support Cross-functional customer management Key Skills & Behaviours Strong customer relationship management skills Excellent communication and interpersonal skills Commercially aware and confident discussing contracts and pricing Strong negotiation and influencing skills Highly organised with excellent attention to detail Proactive approach to customer retention Ability to identify commercial opportunities Strong problem-solving skills Ability to manage difficult customer conversations professionally Confident working across multiple internal departments Strong CRM and reporting discipline Ability to prioritise and manage a large customer portfolio Customer-focused but commercially driven Ability to build long-term relationships at multiple levels within customer organisations MCFT, established over 30 years ago, provides commercial kitchen maintenance for high-end customers in the UK, Europe, the Middle East and Asia; We’re highly regarded by all the key players in our multi-national supply chain. Our ambition is to be the pre-eminent provider in our field - in the UK and, importantly, overseas - where we have ambitions to be working around the world. If this sounds like you then please apply today! Why not visit our website – www.mcft.com