Account Manager - Broadband (Southeast Territory)

About NISC NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. Position Overview This position reports to the Broadband Team Lead, Account Management, and has significant contact with existing Members/Customers. Responsible for building and managing relationships while maintaining a high level of member/customer engagement through interaction, communication and traveling onsite to member/customer locations within the assigned territory of the Southeast Territory. Southeat Territory included the following states: Arkansas, Tennessee, Kentucky, Mississippi, Alabama, Georgia, Florida, South Carolina, North Carolina, Virginia. Essential Functions: Proactively communicate requirements to the Members in assigned territory. Develop and maintain strong, professional relationships with all existing Members/Customers Regularly visits with Members/Customer sites in assigned territory with an onsite engagement/visit, Actively engages existing Members/Customers to ensure satisfaction and timely resolution of issues Maintains accurate records of all member interactions, proposals, and current negotiations, utilizing SalesForce, Service Now, Smartsheet and Office 365 Maintains an up-to-date knowledge of the NISC solutions and services we provide to Members/Customers Updates appropriate databases including SalesForce and Service Now with current Members/Customers regarding organizational profile, product and services utilization, satisfaction levels, etc. Attends conferences and trade shows as appropriate to promote NISC‘s solutions to current and prospective Members/Customers Participates as appropriate in industry association forums, councils, and conferences Proactively reviews the Member’s use of NISC’s solutions and related satisfaction and seeks to remedy issues and problems by providing support or training Provides information and solutions to Members to facilitate their full utilization and optimization of the NISC products and services purchased Monitors support cases and requests for all assigned Members and coordinates appropriate prioritization that will maximize NISC’s responsiveness to Members Assesses the Member’s need for additional training and coordinates resources Other duties as assigned Desired Job Experience: Generally, requires 10+ years of account management, product sales and/or support experience either at NISC or similar related experience Exceptional customer relationship management skills <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-de